Refund policy

Returns and Refund Policy

We have a 14-calendar-day return period (based on EU regulations) from the date you receive your order.

The item must be in the same condition in which you received it, unworn or unused, with its tags attached and in its original packaging, for the return to be accepted. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at contacto@92works.es. Please note that returns must be sent to the address we will provide to you by email.

If the return is accepted, the shipping costs will be borne by the customer.

For any questions regarding returns, you can contact us at contacto@92works.es.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), made-to-order products (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to ensure that you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide a justification.

As in the case above, the item must be in the same condition in which you received it, unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether or not your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that your bank or credit card issuer may take some time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contacto@92works.es.